"First impressions count, would a landline for your mobile help?"

A protocol that is optimised for the transmission of voice through the Internet or other packet switched networks, and is now considered part of the backbone of every day telecommunications.

These lines allow a pure IP connection to be formed between enterprises and telephone carriers and make it possible for businesses to make and receive calls over broadband circuits or other data connections.

One of the oldest Local Area Networks technologies which has been highly successful and is still popular.

Don’t underestimate the power of marketing, mobile marketing is the most powerful media ever

Call recording (regulatory/ad hoc)

Providing fully integrated Call Recording as a standard feature is one of maximiser's many strengths. Utilised for training purposes, to meet regulatory requirements or simply to keep a record of telephone conversations and transactions, maximiser's Call Recording capabilities are totally independent of the trunk type that the call is delivered over. There's no requirement for different interface cards to handle recording over SIP, PRI, BRI, DPNSS or H.323 trunks, because it's all handled within the central architecture, which can be centralised or distributed across multiple sites. Likewise, Call Recording is delivered independently of handset type; IP, analogue or GSM/3G mobile.

If required you can have full AES encryption and archiving. The additional management software provides for easy retrieval and play-back of the recordings, broken down to each leg of the call, and as music on hold is not recorded there is no wasted recording time and space.

Refers to a trend to offer integrated business processes, i.e. to simplify and integrate all forms of communications in view to optimise business processes and reduce the response time, manage workflows, and eliminate device and media dependencies. Commonly known as UC, it allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or on a mobile phone. If, according to the presence information, the sender is online and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a message that can be accessed through a variety of media as and when available.

A smartphone is a mobile phone that offers more advanced computing ability and connectivity than a standard feature phone. Smartphones and feature phones may be thought of as handheld computers integrated within a mobile telephone, but while most feature phones are able to run applications based on platforms such as Java ME or BREW, a smartphone allows the user to install and run more advanced applications based on a specific platform. Smartphones run complete operating system software providing a platform for application developers.

Growth in demand for advanced mobile devices boasting powerful processors, abundant memory, larger screens and open operating systems has outpaced the rest of the mobile phone market for several years.

Disaster prevention and recovery is a coordinated (and documented) activity to install measures to facilitate a business's continued operation during a natural or man-made disaster or, if that operation is interrupted, to facilitate a restoration of normal operation with minimum loss. It includes planning for off-site backups, redundant hardware at alternate locations, and a clear process for protecting and restoring critical information. Disaster planning is also called Contingency Planning or Business Continuity Planning and is used largely to refer to preventing data loss and recovering critical data. It overlaps with risk management.

Hot desking allows users to log in at another phone, wherever they are on the network. However, unlike using Follow Me or Forwarding which simply redirects a user's calls to another users phone, hot desking takes total control of another phone. Until they log out the functionality at that phone is their normal profile with all calls and voicemails being routed automatically.

Virtually anything that used to be an office job and uses computers and telecoms can be done remotely for at least part of the week. Not only do home workers reduce the need for expensive premises, they are often vastly more productive. BT claims it gets an average of 20% more work out of its 10,000.

If you need to speak to more than one person at a time there are different ways of doing it. 3-way conference calls can be set-up easily on the fly using the phone or your phone partner software.

Alternatively Meet-Me-Conferencing allows many more participants to dial-in and enter a PIN code to join a conference. Listen-only and full participation rights can be granted.

For companies wanting video conferencing this can be delivered to the desktop.

A carbon footprint is "the total set of greenhouse gases (GHG) emissions caused by an organization, event or product" For simplicity of reporting, it is often expressed in terms of the amount of carbon dioxide, or its equivalent of other GHGs, emitted.

Establishing your presence on those social networks that will provide the most benefit to your business

A virtual office is a combination of off-site live communication and address services that allow users to reduce traditional office costs while maintaining business professionalism.

Bring your own Device, employee choice replacing IT department dogma

Enabling services to be deployed to the users as and when they need them. This is independent of their network connections, meaning your employees have access to the services they need to work effectively and productively.