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Frequently Asked Questions
1. about Adodo
2. Adodo call plans
3. Adodo call charges
4. Adodo Calling Circle
5. registering for Adodo
6. billing
7. using BT services
8. customer services
9. using Adodo
1. about Adodo
How does Adodo work?
With Adodo there are no codes to dial before calls and no boxes to plug into your phone line. When you connect to Adodo your outbound calls are automatically carried by Adodo's network, you simply pick up the phone and dial. By using a method known as "Carrier Pre-Selection" or CPS, BT reprogamme your local exchange to recognise that when you make a call it is carried over the route chosen by Adodo. Adodo will generally be cheaper than calls carried directly by BT, simply because we can be more flexible.
Is this service cheaper than using a mobile?
This depends on the tariff and network you're on, but as a general rule it is cheaper to use your mobile for calls made to the same network or for calls included in your free call bundle.
Can I use my existing phone?
Yes - you can carry on using the same phone as you have been and continue to make calls in the same way as you have been doing.
I'm a cable customer - can I use the service?
Unfortunately we are only able to provide service to those customers with BT lines. We can help you migrate back to BT and then take advantage of our low rates.
I have a BT line but currently use another company's dialler box?
If you have another company's dialler box please unplug this and plug your phone directly into the socket. We'd also recommend contacting the provider of your dialler box to cancel your account with them. If you leave the dialler plugged in this will override the Adodo service and you may find that your calls are not routed how you would like.
I have a Business/Home Highway or ISDN line - can I have Adodo on this line?
Adodo can be activated on Business/Home Highway. To ensure a full service is given, we will need ALL the numbers that BT have given you. This usually amounts to 3 numbers - your original number, your new number for voice calls and your new number for data calls. BT can confirm these details for you if you are unsure.
What should I do if I have BT discount package or if I'm on a monthly direct debit budget plan?
Adodo offer competitive alternatives to the BT packages. To make the maximum savings you should ask BT to move you back to the standard tariff and to direct debit only the monies owed on each bill. This can be done by calling BT on 150. Please check that you won't incur any charges for doing this.
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2. Adodo call plans
What talk plan options do I have?
Calling plans can be completely tailored to suit your needs. We do not use confusing gimmicks like 'free' evening calls or Free National calls provided there is a 'g' in the month when you are away. We have a basic business calling plan and a basic residential calling plan. Your account manager can then tailor your tariff to suit your calling profile. A bit like buying a car but having a few extras that suit your needs.
" Business Plan offers flat rate 2p per minute for all calls to any UK landline during the day. For more on this tariff click here.
" Home Plan offers evening and weekend calls from 1p per minute with no set up fees or monthly charges. For more on this tariff click here.
" Mobile Plans also available. For more on this tariff click here.
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3. Adodo call charges
Do peak / off peak weekends / discounts periods start at the same time as BT?
Yes - our discount periods are the same as BT's. 8am to 6pm weekday is peak, overnight weekday is off peak and midnight Friday to midnight Sunday is weekend.
How much is the minimum call charge?
The minimum call charge with Adodo is 1p.
What happens to calls to mobile numbers that have been moved to other networks?
Like BT and other providers of discounted call services Adodo charges calls to mobiles on the basis of which mobile operator originally issued that mobile phone number. Porting does not affect the rate charged e.g. a T-Mobile number ported to O2 will still be charged at the T-Mobile rates.
Why can we offer such low call charges?
The Adodo service, is provided using the lines of BT and other major telecommunication companies. We are able to offer such low rates by negotiating special rates with these suppliers; we simply pass these savings on to you.
What are the definitions of local and national calls?
We use the same definitions as BT for a local and national calls. A local call is a call to a phone within the same local exchange area or to one adjacent to it. A national call is a call to a phone elsewhere in the UK (excluding the Channel Islands).
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4. Adodo Calling Circle
No need for one as ALL your calls are discounted. Nevertheless your account manager will monitor your account to try and ensure that you are always on the most appropriate tariff for your calling profile.
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5. registering for Adodo
Can anyone register for this service?
Anyone with a BT line can register for the service. However we are not allowed to provide Adodo to BT customers who use the Low User Scheme. If you'd like to use the Adodo service you will need to get confirmation from BT that the Low User Scheme has been disabled on your line before applying for Adodo. We don't recommend that the Adodo service is used for lines which have burglar or fire alarms on them.
What do I need to do to connect to the service?
Once you've regsitered with Adodo you don't need to take any further steps to be able to make savings on your calls. You won't have to dial special codes or plug special boxes into the wall. Around 12 days after our Custom
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6. How can I monitor and analyse all incoming calls?
Various software products provide specific reports for call centre managers. They provide information on the efficiency of the call centre, focusing on call volumes and ‘Answer Performance’ statistics to improve the overall effectiveness of the service. If the call centre is experiencing difficulties an Unsuccessful Call Report can be produced that provides a listing of specific callers in an attempt to rectify the problem quickly. There are also additional reports for customer service and marketing managers.
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7. What is intelligent networking or advanced routing?
We can offer various advanced routing options, allowing you to choose how incoming calls are directed. This will enable you to efficiently manage and handle incoming calls, for example routing by time of day, day of the week and setting up automatic diverts and messages for callers if the number is engaged. Please call your Account Manager or Customer Services on 0800 092 1471 to discuss what options are available.
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8. How long does it take to set up a call routing plan?
Once the order is placed with Adodo an IN plan should take 8 working days to set up, but can vary depending on the complexity of the order. If the plan includes the feature area direct it may take longer since the routing work involved can be more complicated, but a time will be advised once the order has been accepted by network.
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9. How easy is it to make regular changes to my call routing plan?
If you want to make a change to your existing call routing plan please contact customer services to advise them of the change you would like made, there will be a charge for this and it should take no more than 5 working days to action. However, it can take 7 working days to make a completely new change that is not already set up in your existing plan. If you are going to be making frequent changes then maybe having direct access to a Web Link is probably the answer. This would allow you to make changes to your call routing within existing parameters. If your call routing is set up to route calls away from your main office e.g. between 6pm and 8am, you can change the hours yourself as required. An annual rental is charged dependant on the number of people you think will be using the product, changes can then be made almost immediately at no extra cost.
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