Telephone Solutions

The ability to integrate natively into your browser based application architecture immediately differentiates maximiser from other products in the marketplace. Of increasing importance to businesses is the fact that this approach also provides an easy - not to mention cost effective - way of directly converging your telephone system with the World Wide Web, intranet and other web-enabled IT applications. This allows the customer and staff experience to be enhanced through ease of accessibility, intelligent call routing, different messages and music for different departments

Running SpliceCom's PCS 60 Phone Partner application on the PCs, in conjunction with the desktop phones gives employees access to all the advanced system features that maximiser can offer. It also provides Caller Display information on the PC screen in a "floating text" format, a split second before the phone rings. This lets an employee know who's ringing them - and what department their ringing - without interrupting the current task or application that they're working on. Your customers will feel special when, no matter who answers the phone, you are able to answer "Quadrant Solutions, is that David"

Voice Conferencing

If you need to speak to more than one person at a time, maximiser allows conference calls to be set up in two distinct ways.

3-way conference calls can be set-up easily using PCS 560, PCS 570, PCS 410, PCS 100 or PCS 50 running as an IP Softphone or Phone Partner. Alternatively, they can be set-up directly from PCS 520, PCS 10, PCS 5 or existing analogue phones using a short-code.

Meet-Me-Conferencing is available through maximiser's Voice Processing application and allows participants to dial-in and enter a PIN code to join a conference. Listen-only and full participation rights can be granted, whilst up to 120 delegates can be supported when the Voice Processing application is run on a networked Linux PC or Server.

SMS

maximiser provides integral support for SMS text messaging, allowing messages to be drafted and sent. The format of maximiser generated text messages allows any reply to be automatically routed to the appropriate User's maximiser mailbox where it is clearly identified by a unique SMS icon. Double clicking on the entry allows the message to be read. Use of this service requires an agreement with an SMS provider.

There are no licencing costs for using the PCS60 Phone Partner in conjunction with the desktop phone. All the other benefits also come as standard on the maximiser.

As maximiser runs as a single system, no matter how many sites it is distributed across or how many home based, remote or mobile employees are connected, we are able to collect information on every Department and every individual - wherever they might be. Likewise real- time information can be delivered to department heads and managers totally independent of their location.

The business telephone system or Unified Communications platform is the lifeblood of many companies' communications. It's therefore ideally placed to collect valuable data, from which in-depth information, telling you exactly how well your company and workforce are performing.

Few organisations even begin to harness the true power of their telephone system. The combination of the maximiser and it's reporting tools delivers on this promise, all day, every day allowing Company Directors and business managers to really understand how their business is performing.

Whether it's your support team, accounts department, customer service or an informal call centre we have the answer.

This capability allows your company to find issues and fix them before they become real problems, and enables you to optimize resources at all times for maximum productivity. It also gives you the information you need in real-time so that you can ensure your operations are running smoothly.

Not only is it simple to add maximiser modules to expand your business telephone system, it's just as easy to add extra resilience and system redundancy exactly where it's needed for business critical applications - in a very cost-effective manner. For example, by deploying two maximiser Call Servers you've provided load sharing, dual processing resilience for up to 500 users. Should there be an equipment failure, or a problem occur on the LAN network, any IP Phone or Phone Module connecting to it can automatically re-register to the 2nd Call Server. Voice Processing tasks too can be distributed across different Call Servers and networked Mac OS X, or Linux PCs/Servers.

In a multi-site network with Call Servers distributed across the company's IP WAN, all Call Servers are constantly receiving updates from each other. This provides real resilience against local outages and network downtime. Full remote survivability means that even if an IP link between sites fails it will still be business as usual as calls can still be made and received over the local ISDN network, with full system functionality - not just a sub-set of features - available to each employee. Once the IP WAN link is restored, only database changes are forwarded between Call Servers, minimising the traffic between sites.

Every organisation should have a Business Continuity or Disaster Recovery plan. maximiser's small size, modularity and distributable architecture make it the ideal business telephone system for such a role. Whether you choose to have it hosted off-site, pre-installed and mirroring your existing system in an empty building, or simply in the back of a van ready to be transported and set up exactly where it's needed maximiser means that your company's voice communications is one less thing for you to worry about should the un-thinkable ever happen.

Adodo currently supports systems all across the UK. Whilst we have a small team it is highly efficient and competent. We are an authorised SpliceCom reseller and Development partner. The latter means that we support other resellers in the delivery of applications on the Splicecom maximiser. This puts us in a unique and privileged position amongst the SpliceCom community.

SpliceCom are the only British company to design, develop and manufacturer "Pure IP" next-generation communication systems.

SpliceCom was founded by the management and key personnel behind the two most successful UK voice and data convergence companies of the 1990's - SDX Business Systems and Network Alchemy. CEO/Managing Director Sean Harding was the founder of both ISDN Router specialist Scorpion Logic and Network Alchemy, where he was supported by Product Marketing Director Robin Hayman. SpliceCom co-founders Frank Bretherton and Jeremy Cooke, were the men who, in seven years grew SDX from a £8m loss making, Management Buy Out from STC to a near £60m business, floated on the UK Stock Market in 1996 and subsequently acquired by Lucent Technologies for £124m.

Providing fully integrated Call Recording as a standard feature is one of maximiser's many strengths. Utilised for training purposes, to meet regulatory requirements or simply to keep a record of telephone conversations and transactions, maximiser's Call Recording capabilities are totally independent of the trunk type that the call is delivered over. There's no requirement for different interface cards to handle recording over SIP, PRI, BRI, DPNSS or H.323 trunks, because it's all handled within the central architecture, which can be centralised or distributed across multiple sites. Likewise, Call Recording is delivered independently of handset type; IP, analogue or GSM/3G mobile.

If required you can have full AES encryption and archiving. The additional management software provides for easy retrieval and play-back of the recordings, broken down to each leg of the call, and as music on hold is not recorded there is no wasted recording time and space.

The total current capacity of maximiser 5 Series solutions is 10,000 extensions and 200 Call Servers - if you need more capacity then the maximiser XS scales up to 100,000 extensions. Each 5108 Call Server supports up to 4 IP and 4 analogue extensions. Each 5100 Call Server handles up to 500 IP or analogue extensions. Need more than 500 extensions? Just add more Call Servers. This approach allows your telephone system to grow in an organic manner without the need to upgrade or replace processors and cabinets as is the case with traditional and hybrid IP PBXs. Yet no matter how big or small your maximiser system may be, or how many sites it's spread across, it still works for your customers, prospects, suppliers and employees as one single entity - and what's more it's managed as a single system, allowing you to reduce management costs.

Moving employees out of a large head office to smaller remote locations? Just take the Phone Modules and/or IP Phones with you and add a Call Server if local PSTN break out is required. Introducing homeworking to reduce office space? Let employees take their IP Phones with them, or use the Phone Modules to provide Extension Anywhere using their existing home or mobile phones. Closing branch offices and re-locating your staff back to the head office? Just bring all the maximiser phones and modules with you and add it to the main system to give expansion and/or added redundancy and system resilience. Whatever your plans maximiser is as flexible as your business needs it to be.

In addition, when you are ready to migrate to SIP trunks the trunk licences will not need to be changed as they are universal (ISDN2, ISDN30, DPNSS, SIP or H.323)

Voicemail messages, links or alerts can be forwarded or copied to any SMTP compliant email server, allowing a wide range of systems to be supported - Microsoft Exchange, AppleMail, Lotus Notes, Novell Groupwise, etc.

Synchronisation is provided between voicemail and email, so if a voicemail is deleted the appropriate email will be deleted and vice versa.

Unified Messaging utilises SpliceCom's Enhanced Speech Processing (ESP) technology allowing your emails to be "read" back to you from any phone, wherever you are. Once you've listened to your email, you can speak your response, which will then be emailed to the original sender as a .wav attachment. Emails can also be deleted in same manner.

Standard benefit out of the box.

SpliceCom's Extension Anywhere feature set allows maximiser users' access to extended telephony facilities wherever they may be; in the office, working from home or on the road. Extension Anywhere delivers a consistent user "experience" and is totally independent of handset - analogue, mobile or IP Phones can all be used - and delivery, which can be over traditional PSTN, GSM or IP/VPN services.

A basic form of CTI is provided through the PCS60 software. In addition, the maximiser will integrate with any Microsoft Office product 'straight out of the box'. You seem keen to use Outlook as this is used throughout the company. Should you wish to integrate with other CRM packages then additional middleware is used. (Normal one-off cost around £10 per person).

Should you wish to advance to a 'total presence' solution there is an option to integrate with the Microsoft Office Communication Server enabling true collaboration between colleagues on shared documents and information.

Outlook integration and all other Office applications are supported as standard out of the box.

maximiser's scalable, distributed architecture allows it to be managed and administered from anywhere, via a single, platform independent, web-based management interface, regardless of the number of sites and employees within your company. All configuration information resides within the single LDAP database, which is then copied to every Call Server. PBX, gateway, gatekeeper, SIP Proxy server, IP router, web-server and voice processing; maximiser treats all these aspects as a single seamless system.

Access can be achieved from anywhere on the LAN network, or remotely, either via a VPN link or using ISDN dial-up. Once the configuration has been updated any changes, and only the changes, are then transmitted to all other Call Servers on the network, ensuring that management traffic is minimised as the database information is replicated. From a simple single site configuration to an advanced implementation linking 200 different offices, it's all one system as far as the maximiser is concerned. And it's all done through a standard web browser; Internet Explorer, Mozilla Firefox, Safari, etc. There's no requirement for expensive, proprietary and centralised System Management stations.

A pleasure to manage for all IT managers and support staff.

maximiser allows GSM/Mobile phones to be used as integrated extensions. Not only can calls be automatically and manually forwarded to any GSM/Mobile phones but, once received a call can be put on hold and then transferred to any on - or off - switch phone

GSM/Mobile Remote Working allows a mobile phone user access to exactly the same facilities they would get from a maximiser system phone. Call control, system directories, busy lamp field/direct station select and messaging are all available by "pairing" the mobile with SpliceCom's PCS 60 Phone Partner application running on a Windows or Mac OS X laptop PC, or PCS 50 with Linux platforms. This solution is great for homeworkers, how can use their existing DSL/VPN services. However, with the rise of Wireless based VPN services - such as BT OpenZone - and their proliferation in public places - conference centres, hotels, airports, coffee shops, restaurants, etc. - this is the ideal solution for the mobile workforce. All voice calls are carried across the GSM network, so the VPN service is only used for call control between the PCS 60 and PCS 50 applications and maximiser. This means that the current lack of any Quality of Service offering on these Wireless VPN solutions - likewise on residential DSL provision - has no effect on voice quality.

SpliceCom's PCS50 Softphone/Phone Partner application and PCS 410 colour screen IP Phone both support integrated web browsers - this allows any HTML page or content to be directly "pushed" to the screen of this phone/application. This could be :

A page on the World Wide Web Content from your company's Intranet Images from a Web Cam, IP TV or IP Video Server A customer/supplier record from a web-enabled application Or any other page in HTML format This content can be pushed to the PCS 410/PCS60 screen based on a wide range of criteria; Incoming Customer/Client CLI Department (Group) or DDI number dialed Automatically based on time of day/day of week In response to an external "action" provided through a pre-set code dialed on a telephone, a button being pushed, or an alarm being triggered, etc.

When linked to a phone call, maximiser's configuration allows the chosen page to be pushed to the phone/application screen either as the call is presented, or when the call is answered. This can be individually configured for each User and Department on the system.

For those seeking the real benefits that can be gained from the convergence of voice, video, IP TV and web IT enabled applications, SpliceCom has designed a true 21st Century business telephony solution - the PCS 580G.

The maximiser allows relevant information from your core business applications to be "pushed" to the desktop in a timely and controlled manner, as standard.

Whilst some competitors charge a premium for 'One Number' applications, maximiser provides the same features as standard. Simultaneous Ringing allows desktop extensions to be 'twinned' with another number, such as a mobile phone, so that they both ring at once. This means that your employees no longer need to remember to set call forwarding when they're away from their desk, whilst callers are less likely to hang up because the "right" phone rings every time. Now every employee can be contacted by DDI, wherever they may be - with voicemail as the last resort not the first option.

Standard benefit out of the box