Phone System Training

We can offer a wide range of training courses for Business telephone system users. Whether you need to train 2 or 2000 people, whether your need is for basic extension user training, for call centre agent training, operator training or for a full system administrator/Call Centre Supervisor training, our professional trainers will be able to tailor a training course to match your needs.

We can cover usage and administration, together with modules on telephone etiquette and skills.  Course material is conveyed in a tried and tested format, led by our experienced trainers.  Companies with specific telecom training needs may, in conjunction with our senior training consultants, create bespoke courses to accurately meet your business requirements.

list of courses available:

• TELEPHONE/HANDSET TRAINING
• VOICEMAIL TRAINING
• CALL CENTRE SUPERVISOR/MANAGER TRAINING
• TELEPHONE ETIQUETTE TRAINING
• OPERATOR/ATTENDANT CONSOLE TRAINING
• SYSTEM ADMINISTRATION
• VOICEMAIL ADMINISTRATION