SYSTEMS

Would you like to:-

• Improve office productivity through Unified Messaging
• Free your workforce using Dect
• Increase call rates and accuracy with Power Dialling
• Speech Recognition
• Route calls to the best point using ACD By Skillset or product
• Expand your world by Linking 2 Buildings
• Homeworkers
• Network Voice
• Making savings by managing your voice systems better

Organisations are constantly looking at the 6 core cost centres to reduce costs and improve productivity.

Sales & Marketing
Studies indicate that on average sales and marketing expenses account for approximately 11 percent of the total operational expenses of your business, and include expenses required to market your product or service. These include promotions, advertising, sales, and support costs.

Competitive forces are pushing organisations to look for new methods of growing clients and expanding relationships. Customer needs are shaping the organisations service requirements which can provide the organisation with a value opportunity and a differentiator. Sales and marketing units are being driven to maximise resources more effectively and measure costs in a fast changing environment.

• Add growth and value to your organisation by streamlining processing while improving potential for increased revenue
• Offer online prospects the ability to connect to a live person
• Expand relationships by integrating incoming calls with your database
• Extend business hours of operation without adding overhead
• Measure staff productivity, track response rates on advertising campaigns, and track a transaction's verification for compliance

Admin
According to studies, administrative expenses on average account for approximately 7 percent of the total operating expenses of your organisation including accounting receivables and payables, office supplies and depreciation of assets.

Organisations need to focus on streamlining the back office for operational success by improving days outstanding, reducing overhead, eliminating duplicate tasks, and through transaction verification and auditing compliance.

• Provide accounting staff members with a tool that allows them to integrate voice messages, faxes and e-mail
• Effectively route callers with unpaid accounts to collections
• Eliminate misdirected call costs
• Increase productivity by adding a screen pop of a caller's account detail

Facilities
Studies indicate that facilities expenses on average account for approximately 22 percent of an organisations total operating expense. This includes the cost of operating buildings, leased space, and the overall infrastructure needs of the organisation: multiple locations, satellite and remote locations, and infrastructure to support off-site workers.

To stay competitive, your challenge is to increase productivity and efficiency. You require seamless integration of multiple facilities and remote workers. You need to lower facilities costs including recurring expenses to maintain and improve performance.
• Decrease support costs through enhanced remote administration capabilities
• Eliminate unnecessary overhead with automated processing applications
• Seamlessly network multiple locations
• Keep business resources connected whether they are in a remote location, at home or on the road
• Reduce recurring expenses

Materials
Studies indicate that on average materials expenses account for approximately 14 percent of your organisations total operating expenses, including costs associated with stock.

• Organisations need real-time access to stock to drive stock rotation, improve efficiency, and enhance productivity
• Decrease unnecessary paperwork

Personnel Expenses
Studies indicate that on average people account for approximately 26 percent of the total operating expenses of an organisation. Effective utilisation of an organisation's personnel is a critical component of reaching operating efficiency and success.

Organisation's need measurement tools to assist management's ability to increase efficiency. They need to be able to maintain and improve performance through the implementation of effective processes, while developing support systems that reduce or limit the need to add staff.
• Empower key managers with the tools to monitor and measure department activities
• Reduce overhead and associated per call costs by automating administrative and sales-related processes
• Address business continuity, transaction and security
• Unify resources across your organisation whether you are a single-location organisation with 'road warriors' or an organisation with multiple locations
• Provide tools to create the appropriate environment for personnel to increase productivity

Communication Expenses
Studies indicate communications expenses, on average, account for approximately 20 percent of your total operating expenses and include telephone services, hardware, labour, maintenance and support, and consulting services.

In addition to selecting a system that meets your organisation application needs, you have to consider ease of management, indirect support costs, provisioning and facilities management, and professional and custom development.
•Remove the risk of instability and bankruptcy
•Scale to your flexible bandwidth needs
•Improve the return on investment

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